FREE SHIPPING ON ALL ORDERS OVER $395

FREQUENTLY ASKED QUESTIONS

WHERE WE ANSWER ALL YOUR QUESTIONS
WHAT IS MY CAP SIZE?
Click here for “How to measure video”..
Circumference 18''-21'', front to nape 11''-12.5", ear to ear 11''-12''.5 = SMALL
Circumference 21.5''-22.5'', front to nape 12.5''-13.5'', ear to ear 12.5''-13.5'' = MEDIUM
Circumference 22.5''-24'', front to nape 13.5''-14.5'', ear to ear 13.5''-14.5'' = LARGE
Based on the numbers you get, you can either be a Small, Medium or Large. If you have 2 measurements in the same size category , that will be the size you choose. For example if you have 2 measurements like front to nape and circumference in a small and a third measurement ear to ear, that is a medium, then you will choose a small because 2 out of 3 measurements put you in a small.
WHAT IS MY LACE COLOR?
lace color
HOW CAN I REACH YOU BY PHONE?
To serve you more efficiently, we have updated all communications, please see below! We will no longer have our phone as we move over to direct messenger on our website as well as emails to inquiries@thevirginhairfantasy.com
Emails are now being replied to within 24 hours of receiving them. We look forward to assisting you. Have a great day!
WHAT IS YOUR EXCHANGE POLICY?
EXCHANGES & UPGRADES
Please ensure that you thoroughly inspect your hair prior to using and installing your gorgeous tresses. We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair available. All products we offer on this website are custom made to your preference. If for any reason the items you ordereded does not suit your needs, we offer a hassle free exchange policy on all unworn and unaltered items. Exchange information will be available in the email with your shipping and tracking number. For questions about your order email us at inquiries@thevirginhairfantasy.com

TERMS OF EXCHANGE
A. All items have to be unworn and unaltered or changed in any way.
B. All exchanges need to be done within 14 business days of receipt.
C. Item can be exchanged for same value or less with no money back. 

PERUCA UPGRADE
The upgrade is for our clients that have worn their peruca and for whatever reason, you are ready for a new one. This option covers any length of time or condition of the peruca you own. You colored it, cut it, or wore the heck out of it, not to worry. We can give you a credit towards your next purchase. Let us upgrade you. Get started by emailing us today at inquiries@thevirginhairfantasy.com
WHAT ARE YOUR BUSINESS HOURS?
Monday- Friday 8am to 9pm EST
WHAT IS A PERUCA?
Peruca means wig in portuguese.
WHAT IS VIRGIN HAIR?
Virgin Hair is hair that has not been dyed, bleached, permed, straightened or chemically treated in any way. All of our hair is in its natural state when cut and guaranteed to be in correct cuticle alignment.
WHAT IS YOUR SHIPPING POLICY?
For our complete shipping policy please visit our SHIPPING page here
WHAT IS FAIRY DUST?
Hello Dolls,  Sign up for our amazing TVHF CASH system and earn more FAIRY DUST(TVHF CASH) for different actions, like signing up on our website, placing an order, like us on Facebook, share us on Twitter, and turn those FAIRY DUST into awesome shopping rewards!
WHAT DO I DO WHEN MY BABY HAIRS & SIDEBURNS ARE NOT LAYING RIGHT?
WHAT IS A PERUCA?
Peruca simply means Wig. Our Peruca Collection features the most natural looking wigs in the market. Every wig from our Peruca collection is customized and handmade for each individual. Our wigs are made with 100% virgin unprocessed hair. TVHF offers the best quality virgin hair on the market so your wig will be long lasting and versatile. Wigs from our Peruca collection blend effortlessly with all hair textures. Our glueless cap has a unique construction that allows for easy and seamless blending. Our U-part and full lace wigs can be worn in a high ponytail and parted anywhere, giving you countless styling options from everyday hairstyles to glamorous weekend looks. Our Curly U-part and full lace wigs rich and bouncy curls that can be styled in a variety of ways to achieve different looks. All Swiss top lace Peruca Completes come with bleached knots and trained part. All silk top Peruca Completes have a defined part and are made to match your scalp color.
WHAT IS THE DIFFERENCE BETWEEN MACHINE WEFT AND HAND-TIED WEFT?
Hand-tied wefts are made by tying strands of hair around a strong weaving thread; this process is done by hand. Machine wefts are made by sewing strands of hair together with a hair sewing machine. Our machine wefts are very durable for reuse.
WHAT DO THE TERMS "BULK" AND "WEFTED" MEAN?
Bulk hair is loose hair that is used for braiding and many other hair extension styles. We deliver it tied in a bundle ready for use. Wefted hair is hair used for weaving. It is sewn or bonded into a track ready for the weaving process. 
WHAT KIND OF LACE DO YOU USE FOR YOUR CLOSURES?
Our closures are made with Swiss lace. We make our closures to order so please allow up to 3 to 5 business days to ship. We advise our clients to add a skin color fabric to the base of the lace for a more natural look.  We can also customize your closure for you for an additional fee. Let us do the work for you.
HOW DO I PROCESS AN INTERNATIONAL ORDER VIA YOUR WEBSITE?
If you are having trouble processing your international order  through our website please give us a call and one of our fairies will gladly assist you. 1(718)755-5759
HOW MUCH HAIR DO I NEED?
8 ounces for a full install and 6 ounces for partial install.

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